Templates don’t solve problems — people do. We often rely on tools and registers to manage change, but real solutions come from conversation, context, and connection. This article explores why human insight and adaptability matter more than ticking boxes, and how meaningful communication leads to better outcomes.

To make work better, we need to be honest about what's not working, and take a nuanced, systemic and intentional approach to designing the path forward.

We need to talk about what we are losing in our current reluctance to have honest and intentional conversations about the realities of hybrid work.