Templates don’t solve problems — people do. We often rely on tools and registers to manage change, but real solutions come from conversation, context, and connection. This article explores why human insight and adaptability matter more than ticking boxes, and how meaningful communication leads to better outcomes.

Anyone that has been through a less than ideal workplace change knows what happens if leaders are invisible or not really involved throughout the duration. You may see staff confusion, staff disengagement, resistance, an increase in negative conversations resonating throughout the office or in online conversations and there might even be an increase in staff complaints. Read more from one of our Senior Change Managers, Kelly.

Organisations are now facing faster and more complex change. Read our top 5 reasons for building an enterprise change capability today.